Season’s Greetings from CITB
Most business areas will shut down from 12pm on 24 December 2025 and reopen on Friday 2 January 2026.
There is an extra Bank Holiday in Scotland, so our services there (including NCC Inchinnian) will reopen Monday 5 January.
The main CITB phone number 0344 994 4400 will be closed on the Bank Holidays, this includes substitute days where any Bank Holidays fall on the weekend, as they’re not usually open at the weekend.
Opening hours
- Wednesday 24 December - 8am to 4pm
- Monday 29 to Wednesday 31 December - 8am to 4pm
CSCS
Visit the CSCS website for anything card related https://www.cscs.uk.com/contact/
Tests/test bookings
General enquiries for testing/test bookings email: testingservicesfeedback@citb.co.uk the department is shut down from 12pm on 24 December to 2 January so queries will be dealt with on return.
Pearson VUE online test bookings Pearson VUE - CITB
The phone line 0344 994 4488 is open for new bookings or customer service queries
Opening hours
- Wednesday 24 December - 9am to 5pm
- Monday 29 to Wednesday 31 December - 9am to 5pm
Apprenticeships
Apprenticeship queries (New Entrant Support Team) email: newentrant.team@citb.co.uk the department is shutdown 12pm on 24 December to 2 January so queries will be dealt with on return.
Booking a test or course
HS&E tests
Site Safety Plus
- 0344 994 4133 - Delegates
- 0344 994 4020 - Centres
- sitecourses@citb.co.uk
National Construction College (NCC)
Levy and grants
- 0344 994 4455 8am - 6pm Monday to Friday
- levy.grant@citb.co.uk
Stay up to date
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Call charges
Charges may be applied for calls to these numbers, please check with your provider for further details.