Urgent messages

Last updated: 20 January 2025

Pearson Vue Outage – Friday 31st January 7pm to Monday 3rd February 9am

Pearson Vue, our test supplier, will undergo a scheduled system outage from Friday 31 January to Monday 3 February. During this time, Online Examinations for HSA/SMETS and the HS&E booking journey will be unavailable. We apologise for any inconvenience and thank you for your understanding.

FAQs

Why are your services down?

Pearson Vue, our exam delivery partner, are conducting systems maintenance which will result in improved agility, reliability, scalability and higher availability of the business systems. To ensure a successful upgrade, the services need to be taken temporarily offline.

Can I still take my HS&E test during the outage weekend?

You will still be able to sit your test at your chosen test centre on Saturday 1 February as long as it has been booked prior to the downtime that commences on Friday 31 January at 7pm.

Can I reschedule or cancel my HS&E test?

You will be unable to reschedule or cancel your test during the downtime as you will not have access to your account.

Can I still sit my online exam for HSA or SMETS?

The online exams for HSA and SMETS will not be available during the outage window.

Can I log on and complete eCourses/eLearning?

The eCourses platform is still available for courses and learning; however, online examinations for HSA and SMETS will not be available during the outage window.

How can I get updates on when the services are back online?

We won't be providing real-time updates over the weekend, however if there are any delays you will be able to find out more on this page and via our social media channels.